The Ultimate Guide To Raw Hair Care
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This E-Book is going to teach you everything you need to know about caring for your Raw Tresses.
This product is exclusively digital, and no physical items will be dispatched. Please note that all sales are final, and disputes are not permitted. Your purchase indicates your agreement and full understanding of this policy.
The number of bundles you'll need varies based on the length and desired volume:
- 12"-14": 2 or more bundles
- 16"-18": 3 or more bundles
- 20"-24": 4 or more bundles
- 26" and longer: 5-6 or more bundles
For Tape-Ins:
- Length: One full set
- Volume: Two full sets
ORDER PROCESSING AND SHIPPING POLICY
STANDARD ORDERS
Processing Time
All orders are processed within 3–5 business days, regardless of the shipping option selected at checkout.
⛱️ IMPORTANT NOTICE (Vacation Hold)
Orders placed after July 16th, 2025 will begin processing and shipping starting August 5th, 2025. We appreciate your understanding while our team is away on a short break.
Shipping Days
We ship Monday through Friday, excluding weekends and holidays.
Saturday Delivery
We cannot guarantee Saturday delivery, even with express shipping.
Same-Day Shipping
Same-day shipping is not available.
Shipping Confirmation
You will receive a confirmation email once your order has shipped.
DELIVERY DETAILS
Delivery Time
Delivery typically takes 3–7 business days after the order has shipped.
Signature Required
A signature is required upon delivery.
Tracking Information
Shipping confirmation and tracking details will be sent via email once your order leaves our facility.
Responsibility Transfer
Once your package is transferred to Canada Post or USPS, they assume full responsibility for delivery.
BILLING & SHIPPING ADDRESSES
Billing and shipping addresses must match.
If they do not, your order will not be shipped. A refund will be issued to the original payment method within 10 business days.
PRE-ORDER SHIPPING & PROCESSING
Processing Time
Pre-orders reserve your desired extensions ahead of restock. They may take up to 14 business days to process. Business days do not include weekends or holidays.
ID Verification
Order processing begins after ID verification is completed. This must be submitted within 48–72 hours or the order will be canceled and refunded.
Order Updates
No updates are provided during processing. You will receive an email with tracking details once your order ships.
Delivery Time
Once shipped, delivery takes 2–5 business days.
PRE-ORDER SHIPPING & PROCESSING
Processing Time
Pre-orders guarantee that your selected extensions are reserved and not sold out upon arrival. Processing for pre-orders can take up to 14 business days, excluding weekends and holidays.
ID Verification
Processing begins after ID verification is completed. This must be submitted within 48–72 hours of placing your order. Failure to verify within this timeframe will result in automatic cancellation and a refund.
Order Updates
Please note that you will not receive updates during the processing period. Once your order ships, a confirmation email with tracking information will be sent.
Estimated Delivery Time
Once shipped, pre-order deliveries typically arrive within 2–5 business days, depending on your location.
IMPORTANT NOTES
Responsibility After Shipping
Once your package is transferred to USPS or Canada Post, we are not liable for any lost, stolen, or damaged packages. For any delivery issues, please contact your local post office directly.
Address Accuracy
Please double-check your shipping address at checkout. Luxury Hair Silhouette is not responsible for orders sent to incorrect or incomplete addresses. If your package is returned to us, you will be responsible for the re-shipping fee.
RETURN POLICY
Due to the nature of our products and for hygienic reasons, all sales are FINAL.
Wrong Item Received?
If you received the wrong product, please email us at luxuryhairsilhouette@gmail.com so we can quickly resolve the issue. We will cover the return shipping cost if the error was on our part.
Product Use Disclaimer
If you have altered the hair in any way — including but not limited to cutting, dyeing, bleaching, perming, lifting, or removing from the weft — this voids any eligibility for exchange or replacement, even if the product appears defective.
If we confirm a product defect upon inspection, we will gladly exchange or replace the item.
If no defect is found, the original product will be returned to you at our expense via Priority Mail, and no replacementwill be issued.
⚠️ Lace Products Policy
Due to the delicate nature of lace items (such as full lace wigs, lace closures, and lace frontals), they are not eligible for returns, exchanges, or replacements under any circumstance.
PICKUP POLICY
Accepted Payment Methods
For local pickups, we accept Cash or E-Transfer. Send E-Transfers to: luxuryhairsilhouette@gmail.com using the password "hair". Please include your order number in the message section of the transfer.
Pickup Scheduling
After sending your payment, you must call to confirm a pickup date and time. Pickups will be ready within 2–3 business days from confirmation.
If paying with cash and you fail to confirm your pickup time within 24 hours, your order will be cancelled and no items will be held.
Currency Notice
Ensure your total is in CAD (Canadian Dollars) before transferring or bringing cash. Orders paid in USD by mistake may be delayed or cancelled.
LHS STRAIGHT AND WAVY TEXTURES
What to Expect:
- Your extenions will have a slight foral fragrance from our CoWashing before shipment.
Pre-Installation:
- Wash extensions before installation with zip-ties intact.
Installation:
- Use the over and out method, folding the weft in half to keep beards inwards.
- Avoid piercing wefts to prevent shedding. Use a high-quality weft sealant if needed. Cut wefts only when necessary.
Weekly Maintenance:
- CoWash 2-3 times a week to retain moisture and prevent buildup.
- Deep condition with a thick, smoothing conditioner if needed.
CoWash Routine:
- Part hair into 7-10 sections.
- Detangle with a wide-tooth comb.
- Saturate hair with water.
- Apply conditioner to 1-inch sections and detangle with a Denman brush.
- Twist or braid and let conditioner sit for 15-20 minutes.
- Rinse thoroughly, scrunch for waves, and dry with a cotton/microfiber towel or t-shirt.
- Apply smoothing oil or glossing polish, and air dry.
- Use an intensive masque or hot oil treatment monthly.
Daily Care:
- Brush or comb to style.
- Apply alcohol-free glossing polish or hair serum for shine and frizz control. CoWash when there's product buildup.
- Always use heat protectant when styling.
Bed-time Care:
- Put hair in a high ponytail or bun, and cover with a satin scarf or bonnet.
- For waves, use flexi-rods. In the morning, comb through and style as needed.
Recommended Products:
- Tresemme Moisture Rich Conditioner
- Tresseme Keratin Smooth Conditioner (for frizz control)
- Proclaim Glossing Polish
- Hair Brush
LHS CURLY TEXTURES
What to Expect:
- Bundles have a light floral fragrance from our signature CoWash.
- Hair may need revival after transit. Avoid touching dry hair to prevent tangling and frizz.
- Initial shedding from wefting process is normal and should reduce after a few washes.
Pre-installation:
- Always wash extensions before installation with zip-ties intact. Report any issues immediately.
Installation:
- Use the over and out method. Avoid piercing and cutting wefts to minimize shedding. Seal wefts if desired.
Maintenance:
- CoWash 3 times per week.
- Use moisturizing conditioner, curl sealant/cream, Denman brush, hair clips, and scrunchie.
Routine Care:
- Section hair into 5-6 parts before wetting.
- Apply conditioner and detangle with a Denman brush.
- Deep condition for 15-30 minutes.
- Rinse, leaving some conditioner in for kinkier textures.
- For curl definition, use a water/conditioner mix and sealant cream.
- Scrunch with a cotton t-shirt and dry with a diffuser or air-dry.
- Refresh with water/conditioner mix spray.
Bed-time/Daily Care:
- Put hair in a high ponytail or braid, and use a satin scarf/bonnet.
- In the morning, spray hair with water/conditioner mix, detangle, and scrunch gently.
Product Recommendations:
- Mielle Organics Rosemary Mint Masque (Soft Kinks texture)
- Tresemme Moisture Rich Conditioner
- Tresemme Flawless Curls Conditioner
- Pureology Hydrate Conditioner
- Miss Jessie's Pillow Soft Curls (Soft Kinks)
- Vigorol Mega Moisture Mousse
- Denman Brush
Lace Products:
- CoWash lace products gently. Be mindful of tension.
- Lace items have single-knotted hairlines and double-knotted for durability.
- Return hairs can be managed with a wax stick and hot comb.
Conclusion:
- Maintain a proper hair regimen for lasting beauty. We're here to help with any LHS texture.