RETURN POLICY
Due to the personal nature of our products and industry hygiene standards, all sales are final. Luxury Hair Silhouette does not offer refunds on products purchased through our website.
We understand that occasionally a customer may select the wrong length, texture, or product. For this reason, eligible products may qualify for an exchange or store credit within 3 days of confirmed delivery, subject to the requirements below.
EXCHANGES & STORE CREDIT
To qualify for an exchange or store credit:
• The request must be submitted within 3 days of confirmed delivery.
• Hair must be in its original, unused, and unaltered condition.
• Hair must not have been combed, brushed, washed, conditioned, colored, bleached, cut, installed, worn, heat styled, chemically treated, or otherwise altered.
• Bundle ties, tags, security seals, and any original packaging must remain intact.
• The product must be returned in the same condition in which it was received.
Products that do not meet all eligibility requirements will not qualify for an exchange or store credit and may be returned to the customer at the customer's expense.
Luxury Hair Silhouette reserves the right to inspect all returned products before approving an exchange or issuing store credit.
EXCHANGE SHIPPING COSTS
If an exchange is requested because the customer selected the wrong texture, length, quantity, or product, the customer is responsible for all return shipping costs and any shipping costs associated with sending the replacement product.
We strongly recommend using a trackable shipping service when returning an eligible product. Luxury Hair Silhouette is not responsible for return packages that are lost or damaged in transit.
If Luxury Hair Silhouette shipped an incorrect product or a confirmed product defect is identified, we will provide further instructions regarding the return and replacement process.
STORE CREDIT
Approved store credit will be issued electronically and may be used toward a future purchase with Luxury Hair Silhouette.
Store credit is non-transferable, has no cash value, and cannot be redeemed for cash.
Original shipping charges are non-refundable and will not be included in the store credit amount unless the return resulted from an error made by Luxury Hair Silhouette.
PRODUCT DEFECTS OR INCORRECT ITEMS
If you believe you received an incorrect or defective product, please contact support@luxuryhairsilhouette.com within 3 days of confirmed delivery and include your full name, order number, a description of the issue, and clear photos or videos when applicable.
Products must remain unused and unaltered while your claim is being reviewed.
Please do not wash, condition, color, bleach, cut, install, remove bundle ties, or otherwise alter the product before receiving instructions from Luxury Hair Silhouette.
Submitting a claim does not automatically guarantee an exchange, replacement, or store credit. Each claim will be reviewed before a resolution is provided.
ORDER CHANGES & CANCELLATIONS
Orders begin processing shortly after purchase.
Customers are responsible for reviewing their texture, length, quantity, shipping method, shipping address, and all other order details before completing checkout.
Order cancellations are not permitted once an order has been submitted.
Requests for product or order changes cannot be guaranteed once an order has been placed.
Shipping address change requests must follow the timeframe and requirements outlined in our Shipping Policy.
FINAL SALE ITEMS
Products that have been used, opened beyond what is reasonably necessary to inspect the product, altered, installed, worn, washed, conditioned, brushed, combed, colored, bleached, cut, heat styled, or chemically processed are FINAL SALE and are not eligible for exchange or store credit.
Any products specifically marked Final Sale at the time of purchase are also not eligible for exchange or store credit.
CUSTOMER SUPPORT
All exchange, store credit, incorrect item, and product concern requests must be submitted to support@luxuryhairsilhouette.com.
Please include your full name and order number when contacting us.
Instagram DMs are not monitored for order-related customer service inquiries. All order-related communication must be submitted via email.
POLICY AGREEMENT
By placing an order with Luxury Hair Silhouette, you acknowledge that you have read, understood, and agree to the terms outlined in this Return, Exchange & Store Credit Policy.