FAQs

How many bundles do I need for a full head sew-in installation?

12” - 18” approximately 2 bundles

20” - 26” approximately 3 bundles

28” & Above approximately 4-5 bundles

Please note that the bundle amount listed above is to create a natural look with our raw Cambodian hair. If you're looking to achieve a more full and voluminous look, you will need more depending on the length of the bundle and size of your head. Take in mind that the longer the extension length, the more hair you will need for a full look.

How long does my bundles last?

If you treat it like your own hair and take care of it. Our bundles can be reused multiple times and can last you 5 years and more with proper care!

What is the quality of Luxury Hair Silhouette Hair?

The hair extensions offered by Luxury Hair Silhouette Hair are authentic Raw Hair Extensions sourced directly fromsingle donors in Cambodia. Our hair is not from China !

What forms of payments do you accept?

Luxury Hair Silhouette accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Email Transfer/Cash (for pickup orders)
Are there customs fee/taxes when I receive my items?

All packages imported to your country may be subject to customs, taxes and or other fees. You are responsible for all applicable customs, duties, taxes and fees charges by your government.

What if I enter the wrong shipping address?

It is the responsibility of the buyer to make sure that they enter their address correctly (including buzzer code) as we will NOT be responsible for packages that are sent to the wrong address that the buyer has entered.

Can I pick up my order instead?

All orders can be picked up at our local Brampton Location. If you would like to pick up your hair please choose the cash upon pick up option at check out. After your order is completed and you send us an email or call us (luxuryhairsilhouette@gmail.com (647) 328 3511 we will coordinate and schedule pickups. Please note that if the hair is not reserved on the site upon arrival at the Brampton location prices are subjected to increase and we will not be able to honor the website price.

How do I subscribe to your newsletter?

Please scroll down to the footer of our page for the newsletter sign-up.

How can I receive additional assistance with my order?

Please contact support@luxuryhairsilhouette.com for additional assistance.

How are the length of each bundle measured?

All bundle lengths are measured when the hair is fully stretched.

I ordered online, but want to cancel, Can I do that?

We are sorry, once an order is submitted, it may not be canceled or refunded.  We encourage customers to their order details carefully before submitting their order.

What is raw hair extensions?

Raw hair is 100% chemical free and authentic human hair. Raw hair is the purest of hair extensions in the market because it has not undergone ANY chemical or steam processing to create the uniform textures, such as body wave, deep wave, kinky curly, etc. Each Raw hair bundle is sourced from ONE donor with all cuticles intact and aligned in one direction which prevents matting and tangling. Raw hair provides a unique texture for each customer because each donor has a different natural hair pattern, meaning no two bundles are the same. Raw hair bundles are thick and full from the roots to the tips. Since raw hair has not undergone any harsh processing it holds the longest hair longevity in the market. Raw hair extensions are known for its medium luster, coarseness and lightweight textures. At Luxury Hair Silhouette our raw hair is sourced directly from Cambodia, we offer 3 textures: natural straight, natural wave and curly.