SUPPORT@LUXURYHAIRSILHOUETTE.COM
Free shipping on HAIR ORDERS $300+


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Free standard shipping on hair orders over $300
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Our luxury packaging vendor E-Book gives you VIP access to my wholesaler. This vendor offers a huge variety of customized luxury packaging such as:
Our vendor offers a low Minimum Order Quantity (MOQ) for custom items, beginning at just 20 pieces, which is noteworthy given that many companies usually start at 100 or 500 pieces. When reaching out, kindly request their catalog to explore the full range of items. Note that you'll need the 'WhatsApp' app for communication. Please be considerate of time differences; most interactions with the vendor will occur during the late evening, after 9 PM.
Once you've made your purchase, you will receive an email with a pdf file which consists of my vendor's contact information & a brief prompt to introduce yourself. Kindly ensure you provide the accurate email address and promptly download the file, as the link will expire after 30 days.
This product is exclusively digital, and no physical items will be dispatched. Please note that all sales are final, and disputes are not permitted. Your purchase indicates your agreement and full understanding of this policy.
Due to the nature of our products and for hygienic reasons, all sales are FINAL.
Wrong Item Received? If you received the wrong product, please email us at support@luxuryhairsilhouette.com so we can quickly resolve the issue. We will cover the return shipping cost if the error was on our part.
Product Use Disclaimer If you have altered the hair in any way — including but not limited to cutting, dyeing, bleaching, perming, lifting, or removing from the weft — this voids any eligibility for exchange or replacement, even if the product appears defective.
If we confirm a product defect upon inspection, we will gladly exchange or replace the item.
If no defect is found, the original product will be returned to you at our expense via Priority Mail, and no replacementwill be issued.
⚠️ Lace Products Policy Due to the delicate nature of lace items (such as lace closures, and lace frontals), they are not eligible for returns, exchanges, or replacements under any circumstance.
Processing Time All orders are processed within 4–7 business days, regardless of the shipping option selected at checkout.
Shipping Days We ship Monday through Friday, excluding weekends and holidays.
Shipping Confirmation You will receive a confirmation email once your order has shipped.
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